Privacy, Returns & Delivery Policy

Welcome to the Captured in Stitches Embroidery website. We are committed
to protecting your personal data, being transparent about how we use
your information, and clearly setting out our policies for customised
orders, delivery, and refunds.

1. Privacy & Data Protection (RODO / GDPR)

Information We Collect

We collect and store the personal data you voluntarily provide through
our website, email, social media, or order forms. We use this information
to process your requests and fulfil your orders. This may include:
• Contact details: Your name, billing address, delivery address, email
address, and phone number.
• Order details: The text, names, designs, or images you provide for
custom embroidery.
• Financial information: Online payments are securely processed by
third-party payment providers, such as Stripe or PayPal. We do not
access or store your credit or debit card details.

How We Use and Share Your Data

• We use your data only to process your order, arrange delivery, and
communicate with you about our services.
• We never rent, trade, or sell your personal information to third
parties for marketing purposes or profit.
• We share only the delivery information required—such as your name
and address—with our shipping partner, An Post, to deliver your order.

2. Returns & Refund Policy (Customised Products)

As all of our embroidery products are made to order and personalised to
your specifications, we have a strict No Returns and No Refunds
policy for change-of-mind purchases.

Please read these terms carefully before placing your order:

• Change of Mind: Once production has begun or an item has been
completed, we cannot accept returns or provide refunds if you change
your mind.
• Customer Errors: We cannot accept responsibility or issue refunds
for incorrect information provided by the customer. This includes, but
is not limited to, typos, misspelled names, incorrect dates, or an
incorrect size or colour. Please check all spelling and order details
carefully before completing your purchase.

• Exceptions (Faulty or Incorrect Items): We will offer a refund or
replacement only where:

1. The item is physically defective or faulty when it arrives.

2. We have made an error, such as misspelling a name when the correct
spelling was provided.
If you believe your item is faulty or that we have made an error,
please contact us within 2 days of receiving your package and provide
photo evidence. We will be happy to resolve the issue.

3. Shipping & Delivery Policy

We offer a range of delivery options based on your location:

• Free Local Delivery: We offer free delivery to customers in 
Tralee , Co.Kerry
• Standard Irish Shipping: For all other locations in Ireland, orders
are dispatched through An Post and include a tracking number so you
can track your delivery.
• Delivery Timescale: Online orders are dispatched within 3 business
days. Shipping typically takes 1 to 3 working days thereafter.
• Delivery Costs: Shipping and packaging cost is 9€ on all orders with tracking number. 


4. Contact Us

If you have any questions about your personal data, an upcoming order,
or our policies, please contact us:
• Email: cistralee@gmail.com