Frequently asked questions
Have a question about our personalisation process or delivery across Ireland? Here are answers to the questions we receive most often from our customers.
What details can I embroider on items?
You can add a child's first name, full name, birth date, weight, or even a short sweet dedication depending on the product selected.
Are the fabrics safe for newborn skin?
Yes, all baby clothes, blankets, and plush teddies are crafted from ultra-soft, gentle fabrics and stitched with high-grade, skin-safe threads.
How long does custom embroidery take?
Online orders are dispatched within 3 business
days. Shipping typically takes 1 to 3 working days thereafter. We offer free delivery in Tralee and Castleisland, Co.Kerry
Do you deliver throughout Ireland?
Yes, we offer nationwide shipping across Ireland, complete with tracked delivery so you can follow your special order every step of the way. We offer free delivery on all orders in Tralee and Castleisland, Co.Kerry
Can I send an embroidered gift directly to the recipient?
Absolutely. Enter the recipient's address at checkout, and we will package your gift beautifully without price tags included.
How should I wash personalised embroidered items?
We recommend a gentle machine wash at 30°C and air drying to preserve both the softness of the fabric and the fine embroidery threads.